Return Policy

Return Eligibility

We accept returns of unused products in their original packaging within 30 days of purchase. Products must be in new, unopened condition with all original components and documentation included.

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package the item securely in its original packaging
5. Ship the item to the provided return address

Refund Processing

Once we receive and inspect the returned item:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• You will receive email confirmation when the refund is processed

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or modified
• Items returned after 30 days from purchase date
• Items without original packaging or documentation
• Custom or personalized items
• Items damaged due to misuse or improper installation

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Defective Products

If you receive a defective product, please contact us immediately. We will arrange for replacement or refund at no additional cost to you. Defective items may be subject to inspection before processing.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment.

Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery. We will arrange for replacement or refund and may request photos of the damaged packaging and item.

Warranty Information

Products may be covered by manufacturer warranties. Warranty terms vary by product and are detailed in product documentation. Warranty claims should be directed to our customer service team.

Contact for Returns

For return requests or questions about this policy, please contact us:

Email: contact@sereneiecandle.world
Phone: +1 (913) 648-3333
Address: 2700 Somerset Dr, Prairie Village, KS 66206, United States

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our services after changes constitutes acceptance of the updated policy.